Refund Policy
Effective Date: 15 Feb, 2025
Thank you for shopping at DigiUnbox. We strive to provide high-quality digital products and resources. However, we understand that there may be situations where a refund is required. Please read our refund policy carefully before making a purchase.
Refund Eligibility
Since we deal with digital products, we generally do not offer refunds once a product has been purchased and delivered. However, refunds may be considered under the following circumstances:
If you have been charged multiple times for the same purchase due to a payment gateway error.
If the product you purchased is defective, inaccessible, or significantly different from its description.
If you did not receive the product within the stipulated time due to a technical issue from our end.
Non-Refundable Items
Refunds will not be provided in the following cases:
Change of mind after purchase.
Incorrect selection of a product by the customer.
Issues arising due to incompatibility with the customer’s device or software.
Any product that has been accessed, downloaded, or used partially or fully.
Refund Request Process
To request a refund, please follow these steps:
Send an email to [support@digiunbox.store] with the subject line “Refund Request – Order #[Your Order Number].”
Provide the necessary details, including proof of purchase and a description of the issue.
Our team will review the request within 5-7 business days and notify you of the approval or rejection.
If approved, the refund will be processed to the original payment method within 7-10 business days.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
Check with your bank or payment provider, as processing times may vary.
If you still have concerns, contact us at [support@digiunbox.store].
Contact Us
For any questions or concerns regarding our refund policy, please reach out to us at:
Email: support@digiunbox.store
Phone: +91-7900710274
Address: 2nd Floor, Doon University Road, Dehradun – 248001
DigiUnbox reserves the right to modify this policy at any time without prior notice. Any changes will be updated on this page.
